Security · stewarding · door and gate teams
Walkie-talkie app for security and stewarding teams
"Gate 4 needs backup" is one press and everybody has heard it. Typing it is four seconds of looking down at a phone, and the person who needed you is still on their own. For stewarding, door and event security teams, the channel is the job.
Read this before you plan a shift around it.
CRAGGEN carries voice over mobile data or Wi-Fi and needs a working connection on every phone on the channel. It is not a radio, it does not work with no signal, and it cannot call the emergency services — in an emergency dial 999. It is a coordination tool, not a safety system: it must never be the only way a lone worker can raise help, and it is not a substitute for the licensed radio scheme a venue's safety certificate may require. Satellite-to-cell is tracked honestly on our satellite status page, where CRAGGEN's own row reads "not yet".
Is anything recorded or listened back to later?
No — CRAGGEN relays voice live and stores no audio on its servers, so there is no transcript, no channel history and no supervisor playback of what your team said. That is the answer to the first question most stewards ask, and it is architectural rather than a policy you have to take on trust: there is nothing on our side to listen back to.
Pro and Crew include replay of the last message that phone received, held temporarily in that phone's own memory. It is not uploaded to us, it is not a recording of the channel, and it disappears with the next message.
If your operation is one that must retain a voice log — some licensed schemes and some contracts require it — CRAGGEN is the wrong tool and we will say so plainly.
What does it do on a gate, a door or a venue?
One channel, whole team
Gates, doors, pit, concourse and control all hear the same call at the same moment.
Screen off, in a pocket
Stays on the channel with the phone away and the screen black; hands stay free.
No accounts for casual staff
Agency stewards join with a four-word code and an optional PIN. Nothing to set up before doors.
Supervisors can monitor
Crew lets one person keep several channels open at once — front of house and back of house together.
Physical button
Pro and Crew support a compatible, tested push-to-talk button so the phone stays packed.
Mute and report
Every member can see the roster, mute anyone and report — display names are not verified identities.
Does it replace the venue radios?
Usually not, and it should not pretend to: licensed venue radio exists partly because it keeps working when the mobile network is congested, and a full house is exactly when networks congest.
Where an app earns its place is the layer around that scheme — the build and derig crew before the radios are handed out, the agency stewards who never get one, the car-park and outer-perimeter teams beyond the handset pool, and the group chat that currently carries all of it badly. Many teams run both, deliberately.
What about the crowd network dropping out?
Treat congestion as a live risk rather than an edge case: in a packed venue mobile data can slow or stall, and when it does CRAGGEN stalls with it. Plan the shift so that no safety-critical instruction depends on a single channel, keep the licensed radio scheme for the calls that must land, and use the app for the coordination traffic that currently clogs a group chat.
The no-signal guide sets out what to do when coverage genuinely runs out, including where PMR446 hardware is the right purchase.
How do teams name their channels?
Use a channel name a new steward can act on without being briefed — GATE4, PIT, CARPARK — rather than an inside joke or a date. The walkie-talkie codes page covers call signs, the plain-English alternatives to ten-codes, and why most stewarding teams should not use ten-codes at all.
Your radio checks. Not your HR file.
Live voice, nothing stored, no accounts to issue before doors open.
No account · no tracking in the app · no server audio recording · joining is always free