CRAGGEN — Terms of Use

Version 1.2 · Effective 7 August 2026 · Published by I Enterprise Ltd

Before you start — the short version

This box is a summary. It is not the contract; sections 1 to 22 are. But if you read nothing else,

read this.

• CRAGGEN is a walkie-talkie app. You pick a name and a channel code. Everyone on that code hears

you when you press to talk.

• It needs a mobile data or Wi-Fi signal to work. On hills, moors and in valleys there often

isn't one. CRAGGEN must never be the only way you can call for help.

• It is not a secure line. Your audio is encrypted on its way to us, but it is not end-to-end

encrypted. Anyone with the channel code can try to join; if the host has set a PIN, they also need that PIN.

• We don't record anything you say on our servers. Paid plans can replay the last message held temporarily on that receiving phone, but we still have no server recording to review if something goes

wrong.

• Be decent. Section 10 lists what you must not do. There's a Report button and a Mute control in

the app, and we act on reports.

• You have full consumer rights. Nothing here takes away rights the law gives you.

1. Who we are

CRAGGEN is published and operated by I Enterprise Ltd, a company registered in England and Wales

under company number 13225768, whose registered office is Suite 2.06b C4di @TheDock, 31-38 Queen Street, Hull, East Riding of Yorkshire, England, HU1 1UU.

In these terms, "we", "us" and "our" mean I Enterprise Ltd; "you" means you, the person

using CRAGGEN; "the app" means the CRAGGEN mobile application; "the service" means the app together

with the relay servers that carry audio between users.

You can reach us at:

2. These terms, and the other documents that apply

2.1 These terms are the agreement between you and us for your use of CRAGGEN. Please read them and keep

a copy — you can always find the current version at https://craggen.com/terms.

2.2 Our Privacy Policy (https://craggen.com/privacy) explains what we do with data.

It forms part of your agreement with us.

2.3 Your use of Google Play is separately governed by Google's own terms, which are between you and

Google. We are not a party to them and cannot vary them.

2.4 We are writing these terms in plain English on purpose. If any part of them is unclear, ask us —

and, as the law requires, if a term is genuinely ambiguous, the reading most favourable to you applies.

3. How this agreement is formed, and when

3.1 This agreement starts when you tap "Agree and continue" the first time you open the app, or if

earlier, when you first join a channel. If you do not agree, do not use CRAGGEN — uninstall it.

3.2 Buying a paid feature is a separate transaction, made through Google Play. See section 14.

3.3 We may ask you to accept an updated version of these terms in future. Section 18 explains how.

4. Eligibility and age

4.1 You must be at least 13 years old to use CRAGGEN. The app asks you to confirm that you are 13 or older when you first

open it. Giving a false confirmation is a breach of these terms.

4.2 If you are under 18, please use CRAGGEN only with the agreement of a parent, guardian or the

leader of your group, and read section 9 carefully so you understand who can hear you.

4.3 If you are a group leader — a Scout leader, a DofE supervisor, a teacher, an expedition leader

or anyone else running a group that includes under-18s — section 9.6 sets out what we ask of you. It

matters, and it is short.

4.4 You must have the legal capacity to enter into this agreement, and you must not be barred from

using the service under any applicable law or by a previous suspension by us.

5. Your licence to use CRAGGEN

5.1 We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the

app on devices you own or control, for personal use or your organisation's internal business, professional, educational or voluntary-group communications, in accordance with these terms. This does not permit you to resell, white-label or provide CRAGGEN itself as a service to third parties.

5.2 You must not: copy, sell, rent, sub-licence, or otherwise commercially exploit the app; modify

it or create derivative works from it; remove or obscure any notice of ownership; use it to build a

competing product; or attempt to access parts of the service you have not been granted access to.

5.3 You must not reverse-engineer, decompile or disassemble the app, except to the extent that this

restriction cannot lawfully be imposed on you — in particular, nothing here limits your rights under

sections 50B and 50BA of the Copyright, Designs and Patents Act 1988 to decompile for

interoperability, or to observe, study and test the software.

5.4 The app, the CRAGGEN name, the design, and all software and content we provide remain ours (or our

licensors'). You get the licence in 5.1 and nothing more.

5.5 If you obtained the app other than from Google Play, or on a device that has been modified to

bypass its security, we cannot support it and section 16 applies with particular force.

6. Setting up: your display name and your channel

6.1 You choose a display name. It can be a nickname. It does not have to be your real name, and we

recommend it isn't if you are joining channels with people you don't know. If you leave it blank, the

app calls you "Hiker".

6.2 Your display name must not impersonate anyone else, must not pretend to be an emergency service or

an official body, and must not itself breach section 10.

6.3 You choose or generate a channel code. The channel code is the address of the conversation and

the only thing that decides who can join it.

7. WHAT CRAGGEN IS — AND WHAT IT IS NOT

This is the most important section in this agreement. It describes what we are promising, and what

we are not. Please read all of it.

7.1 What we promise

CRAGGEN is a push-to-talk voice app. When you and the people you are with are each connected to the

internet — through mobile data or Wi-Fi — and are on the same channel code, CRAGGEN carries your voice

between you in near real time, over any distance. That is what it does, and that is what we promise it

does.

7.2 What CRAGGEN needs in order to work

CRAGGEN carries your voice over the internet. It cannot work without a working mobile data or Wi-Fi

connection on every phone involved. It is not a radio: it does not transmit directly from one handset

to another, and two phones standing next to each other with no signal cannot talk to each other on

CRAGGEN.

Mobile coverage in upland, rural and coastal Britain is patchy and unpredictable. It varies by network,

by handset, by weather, by which side of a hill you are on, and by how many other people are using the

same mast. Coverage is provided by your mobile network, not by us, and we have no control over it and

cannot promise it.

7.3 CRAGGEN is not a safety device, and must not be your only way of getting help

We want to be exact about this, because people take this app outdoors.

CRAGGEN is a convenience — a way of talking to your group without shouting across a hillside. It is not

not a personal locator beacon, and it is not a way of contacting the emergency services.

Accordingly:

(a) Never plan a trip on the assumption that CRAGGEN will work. Plan on the assumption that it will

not, and treat it as a bonus if it does.

(b) Always carry proper means of navigation and of summoning help appropriate to where you are

going, and leave word of your route and expected return with someone not on the trip.

(c) In an emergency in the United Kingdom, call 999 and ask for the police, then Mountain Rescue. Outside the United Kingdom, call your local emergency number.

In the UK, if you have no signal for a call, try texting 999 (you must register in advance at

www.emergencysms.net), or use the what3words or OS Locate apps to give your position. CRAGGEN plays no

part in any of this.

(d) CRAGGEN does not monitor your channels, does not detect that you are in trouble, does not know

where you are, and cannot alert anyone on your behalf. Nobody at I Enterprise Ltd is listening.

(e) Do not use CRAGGEN for any activity where a failure of communication could cause injury or

death — that includes, but is not limited to, mountaineering, climbing, caving, diving, water

sports, aviation, working at height, lone working in hazardous environments, marshalling, and any

professional safety-critical role. There are proper tools for those jobs. This is not one of them.

7.4 Why this section is written this way

We would rather tell you plainly what CRAGGEN cannot do than sell you something that lets you assume it

can. Nothing in this section reduces the rights the law gives you, and nothing in it is an attempt to

escape responsibility for our own failures — section 16 sets out exactly what we do and do not accept

responsibility for, and what we are not permitted to exclude.

8. Availability of the service

8.1 We will use reasonable skill and care to keep CRAGGEN running, but we do not promise that it will be

available continuously or without faults. We may need to suspend it for maintenance, upgrades, security

work, or to deal with abuse.

8.2 Where we plan an interruption and it is practical to warn you, we will.

8.3 CRAGGEN depends on third-party infrastructure and on your mobile network. Interruptions caused by

those are outside our control.

8.4 We may change, add or remove features. If we materially remove a feature during a subscription period you have paid for, section 14.7 applies.

9. Channels, codes, PINs and who can hear you

9.1 Treat the channel code and PIN as access credentials. Anyone with a channel code can reach that channel. If there is no PIN, the code is enough to join; if the host adds a PIN, a new participant needs both. Use the generated four-word code, add a PIN for an extra lock, and share both only with the people who should join. Invite links contain the code but not the PIN.

9.2 Display names are not verified. Anyone can type any name. Seeing a name on the roster is not

proof of who that person is.

9.3 CRAGGEN is not end-to-end encrypted. Audio is encrypted in transit using TLS, so it is protected

from others on your network, but it is briefly readable as it passes through our relay. We do not

listen to it, we do not record it, and we have built no means of doing either — but we will not claim

it is technically impossible for us. Do not use CRAGGEN for confidential, sensitive or commercially

valuable information.

9.4 We do not record what is said on our servers. Pro and Crew can replay the last message held temporarily in the receiving phone's memory. It is replaced by the next message and removed when the user leaves. We receive no replay copy, so if someone behaves badly we have no audio recording to review. Please still report it — section 12.

9.5 You are responsible for your channel. If you create a channel and give out its code, you are

responsible for who you give it to. If you set a PIN, you are responsible for keeping it. The PIN

clears automatically 24 hours after the channel empties.

9.6 If you run a channel for a group that includes under-18s or vulnerable adults, we ask that you:

use a randomly generated channel code and set a PIN; give the code only to the people who need it and

never publish it; change it if you think it has spread; supervise the channel as you would any other

open communication in your group; and make sure the young people on it know that display names are not verified identities. We are not able to police your channel for you, and we will not pretend otherwise.

10. Acceptable use — what you must not do

You must not use CRAGGEN to do, say or send any of the following, must not encourage anyone else to, and

must not use CRAGGEN to plan or coordinate any of it:

1. Anything illegal under the law of the United Kingdom, or of the country you are in.
2. Anything that harms, endangers or sexualises a child — including any sexual content involving a

person under 18, grooming, sexual communication with a child, or making or attempting contact with a

child for any such purpose.

1. Threats, harassment, bullying, stalking or intimidation, including threats of violence or of

sexual violence, and including coordinated targeting of a person by several users.

1. Hate speech and abuse directed at anyone because of race, colour, ethnicity, nationality,

religion or belief, disability, sex, gender reassignment, sexual orientation, age, pregnancy or any

other protected characteristic.

1. Sexual content, sexual solicitation or sexually explicit speech on any channel that another

person can join.

1. Content encouraging or assisting suicide, self-harm or an eating disorder.
2. Terrorist content, or content that encourages, praises or assists terrorism or violent

extremism.

1. Revealing another person's private information — real name, address, workplace, school,

location, phone number or images — without their agreement.

1. Impersonating another person, a group leader, a public authority or an emergency service.
2. Hoax emergency reports, false rescue calls, or false reports of danger.
3. Joining a channel you have not been given the code for, guessing codes in order to listen to

other people, or remaining on a channel after being asked to leave by the person who runs it.

1. Recording, streaming or publishing what other people say on a channel without telling them.
2. Spam, advertising, chain messages, scams, phishing or fraud.
3. Attacking or interfering with the service — flooding channels with audio or connections,

attempting to overload or breach the relay, probing for vulnerabilities other than by responsible

disclosure to us, circumventing limits or paid features, using bots or automated clients, or

occupying channel codes in order to deny them to others.

1. Deliberately distressing noise — including loud, sudden or repeated sound intended to hurt,

frighten or upset another person.

1. Infringing anyone's intellectual property, including broadcasting music or other recordings you

have no right to transmit.

We may treat a single serious breach — anything under items 2, 3, 7 or 10 in particular — as grounds

for immediate and permanent termination.

11. What you say, and the permission you give us

11.1 You keep whatever rights you have in what you say on CRAGGEN. We do not claim ownership of it.

11.2 You give us only the permission we actually need: a licence to receive your audio and transmit it

to the other people on your channel, for as long as that takes and no longer. We do not store it, and

we acquire no other rights in it. That licence ends the instant the audio has been delivered.

11.3 You confirm that what you transmit is yours to transmit and does not break section 10.

11.4 You are responsible for what you say. Other users are responsible for what they say — not us.

12. Reporting, muting, and what we do about it

12.1 Report. If someone breaks section 10, use Report in the app, or email

info@craggen.com. Tell us the channel code, roughly when it happened, the display

name involved, and what was said or done. Anyone can report — you do not have to be the person

affected.

12.2 Mute. You can mute a current connection from the roster. Muting stops you hearing it for your current session.

Because there are no accounts or persistent user identity, the same person may be able to reconnect —

we tell you that so you can make an informed decision, and so that you report anything serious as well

as muting it.

12.3 If a child is at risk, or a crime is being committed, contact the police on your local

emergency number — in the UK, 999 in an emergency and 101 otherwise. You can also report child sexual abuse content to the Internet Watch Foundation

(iwf.org.uk) or to CEOP (ceop.police.uk). We are not an emergency service, we do not monitor

channels, and we cannot intervene while something is happening.

12.4 What we do with a report. We read every report. We aim to acknowledge it within

3 working days and to tell you the outcome within 14 days where we reasonably

can. Depending on what is reported, we may: take no action; give a warning; disable a channel code so

it can no longer be used; restrict or refuse service to a device or connection; change how the app

works to prevent a recurrence; or report the matter to the police or another authority.

12.5 We will tell you honestly what we cannot do. We hold no recording, and no account identifies

any user. That limits us. We will not pretend to have investigated something we could not investigate.

12.6 If you disagree with our decision — whether you reported something or were the subject of a

report — reply to us within 28 days and say why. A fresh decision will be taken by someone other than

the person who took the first one where that is practical. This is our complaints procedure and it is

free.

12.7 If you remain dissatisfied, you can tell Ofcom, the UK online-safety regulator, through its online complaints portal. Ofcom uses individual reports to identify compliance trends but does not investigate or decide individual content disputes. Complaints about how we handle personal data can go to the Information Commissioner's Office. Neither route removes any other legal remedy.

13. Suspension and termination

13.1 You may end this agreement at any time by uninstalling the app.

13.2 We may suspend or end your access to the service, or disable a channel code, if:

(a) you have broken these terms, in particular section 10;

(b) we reasonably suspect the service is being used to commit an offence or to harm someone;

(c) we are required to by law or by a regulator; or

(d) we are withdrawing the service or that feature (section 13.5).

13.3 How we will tell you. Where we suspend or terminate under 13.2(a) or (b), we will tell you

what we have done and, so far as we are able to reach you and it is lawful and safe to say so, why —

in the app, or by reply if you are in contact with us. Where the breach is not serious and it is

practical to do so, we will warn you first and give you a chance to put it right. You can challenge

any suspension or termination under section 12.6.

13.4 We will act proportionately. A first, minor breach will not normally lead to permanent

termination; a serious breach may, immediately.

13.5 If we withdraw CRAGGEN altogether, we will give you at least 30 days' notice in the

app where we are able to, and we will refund a fair proportion of anything you have paid for a feature

you can no longer use.

13.6 Termination does not affect any rights or liabilities that arose before it. Sections 11.4, 16, 19,

21 and 22 survive.

14. Paid features, prices and your money

14.1 Joining is free; hosting capacity and management features are paid. Anyone you invite can join your channel without paying. Free can host one channel for up to six people. Pro and Crew are optional subscriptions that raise hosting capacity and add the features listed in the app. Only features shown as available at the time you subscribe are included.

14.2 Price and billing period. The app obtains the current monthly and annual prices from Google Play. The price, currency, billing period and any trial or introductory offer shown by Google immediately before confirmation are the terms that apply. Prices include applicable taxes where Google says they do.

14.3 Who you are buying from. Purchases are made through Google Play, and Google's payment and

purchase terms apply to the transaction. Depending on Google's arrangements, the seller of record for

your purchase may be Google or may be us. You do not need to work out which: whichever it is, we

accept that we are the supplier of the digital content, and we will honour your statutory rights

against us as set out in 14.4. We never see your card details.

14.4 Your rights under the Consumer Rights Act 2015. Paid digital content must be of satisfactory

quality, fit for any purpose you told us about before buying, and as described. If it is not, you are

entitled to a repair or replacement and, if that is not possible or does not fix it, to a price

reduction of up to the whole price. If the digital content damages your device or other digital

content because we failed to use reasonable care and skill, you may be entitled to a repair or

compensation. These rights cannot be excluded, and nothing in these terms tries to. Contact

info@craggen.com and we will deal with it directly rather than sending you round

in circles.

14.5 Renewal and cancellation. Pro and Crew renew automatically at the end of each billing period until cancelled. Google Play manages renewal, payment and cancellation. You can cancel at any time in Google Play; access normally continues until the end of the period already paid for. Cancelling does not normally produce a partial-period refund unless the law or Google's policy requires one. The app provides a direct route to Google Play's subscription centre; you can also use Google Play subscriptions in a browser.

14.6 Refunds. Google Play operates its own refund process and time limits; that is the fastest

route and we encourage you to use it. Separately, and regardless of Google's window: if a paid

feature does not do what we said it does, contact us and we will put it right or refund you. That is

your legal right and we are not going to make you fight for it.

14.7 Changes to paid features or prices. We may improve or change Pro and Crew. If we materially reduce a paid plan during a period you have already paid for, we will provide an appropriate remedy. Any renewal-price change is handled with the notice and consent required by Google Play and applicable law.

14.8 Moving between plans. Upgrades, downgrades and billing-date changes are processed by Google Play using the terms shown before you confirm. Your channel capacity follows the plan currently recognised by the app and relay.

14.9 Mandatory subscription rights. Any statutory right that applies to pre-contract information, confirmation, cooling off, renewal reminders, straightforward cancellation, cancellation acknowledgement or refunds is preserved. Nothing in these terms replaces or restricts it.

14.10 CRAGGEN may be used at work, but a person buying wholly or mainly for business purposes is not a consumer. Consumer-only rights in this section may not apply to that purchase, and section 16.6 applies to business losses.

15. Privacy

15.1 What we do with data is set out in the Privacy Policy at

https://craggen.com/privacy. In summary: no accounts, no location, no adverts, no

in-app analytics, no profiling, and no server recording of what you say. The website offers optional consent-based analytics, as explained in the Privacy Policy.

15.2 We temporarily store a channel PIN and limited moderation reports as described in the Privacy Policy. PINs clear 24 hours after a channel empties; reports contain no audio and clear after 30 days.

15.3 Nothing in these terms affects your rights under data protection law, or your right to complain to

the Information Commissioner's Office.

16. Our responsibility to you

16.1 What we never limit. Nothing in these terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any liability under sections 34 to 37 and 46 of the Consumer Rights Act 2015 (digital content

that is not of satisfactory quality, not fit for purpose, not as described, or that damages your

device);

(d) defective products under the Consumer Protection Act 1987; or

(e) anything else the law does not allow us to limit or exclude.

If you are reading a term elsewhere in this agreement that appears to conflict with 16.1, 16.1

wins.

16.2 What we are responsible for. If we fail to use reasonable care and skill in providing the

service, we are responsible for loss or damage you suffer that is a foreseeable result of that failure.

Loss is foreseeable if it is obvious that it will happen, or if, when you accepted these terms, both we

and you knew it might.

16.3 What we are not responsible for. Subject always to 16.1, we are not responsible for:

(a) failures of mobile or internet coverage, your device, your battery, your operating system, or

third-party networks and infrastructure — none of which we control;

(b) loss you suffer because you relied on CRAGGEN as a safety or emergency device, contrary to

section 7, where we told you plainly not to and you did anyway;

(c) what other users say or do, including anything they say on a channel, any harm they cause, and

any use they make of a channel code you gave them;

(d) someone joining a channel whose code they obtained or guessed, where you chose a code or shared

it; or

(e) losses that were not foreseeable to both of us when you accepted these terms.

16.4 The cap. Subject to 16.1, and to 16.5, our total liability to you for all claims arising out

of or in connection with this agreement is limited to the greater of (a) £100 and (b) the total

amount you have paid us or Google for CRAGGEN in the 12 months before the claim arose.

16.5 The cap does not apply to any liability described in 16.1, and it does not apply to a claim

for a refund or price reduction under section 14.

16.6 Business use. CRAGGEN is supplied for personal, non-commercial use. If you use it for any

business purpose, then subject to 16.1 we exclude all liability to you for loss of profit, loss of

business, business interruption, loss of contracts, and loss of anticipated savings.

16.7 Your rights as a consumer are not affected by this section. If any part of this section is

found to be unfair or unenforceable, the rest of it still applies and the part that fails is treated as

if it were not there.

17. If you cause us loss

17.1 If you use CRAGGEN in serious and deliberate breach of section 10 and that causes us to suffer a

loss — for example a regulatory penalty, or a third-party claim arising directly from what you did — we

may seek to recover that loss from you. We will only do so where your breach was deliberate or

reckless, and only for losses that are a direct result of it.

17.2 We will not seek to recover anything from you for an honest mistake, for a technical breach, or

for something someone else did on a channel you were on.

18. Changes to these terms

18.1 We may change these terms — for example to reflect a change to the service, a change in the law,

or a new safety measure.

18.2 If a change is minor (correcting a typo, clarifying wording, updating a contact address) we

will make it and update the version date at the top.

18.3 If a change materially affects you — your rights, your money, what you are allowed to do, or

how we handle safety — we will tell you in the app before it takes effect, give you at least

14 days' notice where we reasonably can, and ask you to accept the new terms before you

continue to use the service.

18.4 If you do not accept a material change, you may end this agreement by uninstalling the app. If you

had paid for a subscription period and the change removes or substantially reduces it, section 14.7

applies.

18.5 We will keep the previous version available on request so you can see what changed.

19. Complaints and disputes

19.1 Talk to us first. Email info@craggen.com or write to the registered

office. We aim to acknowledge within 3 working days and to resolve within

28 days.

19.2 Content and safety complaints follow the route in section 12. You may then tell Ofcom about concerns with our systems or handling; Ofcom uses such reports for regulatory oversight but does not adjudicate individual online-content complaints.

19.3 Data protection complaints can be raised with the Information Commissioner's Office

(ico.org.uk), whether or not you complain to us first.

19.4 Purchase complaints can also be taken to Google, which operates the payment and refund

process.

19.5 We are not currently a member of an alternative dispute resolution scheme.

19.6 None of this affects your right to take a claim to court.

20. General

20.1 Assignment. You may not transfer your rights under this agreement. We may transfer ours — for

example if the business is sold — but only where it will not reduce your rights, and we will tell you

in the app if we do.

20.2 Severance. If any provision of these terms is found to be unlawful or unenforceable, it is

severed and the rest continues in force.

20.3 No waiver. If we do not enforce a term straight away, that does not stop us enforcing it

later.

20.4 Third parties. Nobody other than you and us has any right to enforce these terms, except that

our group companies may enforce section 5.

20.5 The whole agreement. These terms and the Privacy Policy are the whole agreement between us

about CRAGGEN. This does not exclude liability for anything we have told you that was fraudulent, and it

does not stop you relying on anything we have actually said to you about what CRAGGEN does.

20.6 Events outside our control. We are not in breach of this agreement if we cannot perform it

because of something genuinely outside our reasonable control, but we will tell you and, if it goes on

for a long time, you can end the agreement and get a fair refund of anything you have paid for and

cannot use.

21. Law and jurisdiction

21.1 These terms and any dispute arising out of them are governed by the law of England and Wales.

21.2 You and we both agree that the courts of England and Wales have jurisdiction — except that if

you live in Scotland you may also bring proceedings in Scotland, and if you live in Northern Ireland

you may also bring proceedings in Northern Ireland. If you live outside the United Kingdom, you keep

the benefit of any mandatory consumer protections of the country where you live.

22. Contact

I Enterprise Ltd

Suite 2.06b C4di @TheDock, 31-38 Queen Street, Hull, East Riding of Yorkshire, England, HU1 1UU

Registered in England and Wales, company number 13225768

info@craggen.com · Safety: info@craggen.com

These terms were last updated on 7 August 2026. Version 1.2.